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Motorola/Symbol MC9000
The Motorola/Symbol MC9000 is one of the most popular devices for use with dispatchOffice™ in warehousing environments.  Several of our customers also employ these devices as driver wireless devices in the Courier/Delivery and Armored Car space.
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Interactive Voice Response (Touch-Tone)

 

 

The dispatchOffice Interactive Voice Response (aka "Touch-Tone) module extends the reach of dispatchOffice into your telephone system.  The IVR module supports both inbound and outbound calling.

 

 

When installed with your dispatchOffice system, the IVR/Touch-Tone module gives you the following inbound capabilities:

  • Customer inbound calling with customer authentication by ID number
  • Customers able to review the status of jobs (current status read to them in English)
  • Customers able to request re-sending of an invoice
  • Customers with specific pickup points can request a pickup
  • Drivers can update the status of job

If you have a large number of routed outbound deliveries that are made on a daily basis (e.g. Store-To-Home, Direct-To-Home), the dispatchOffice touch-tone module can also handle your automated outbound calling - greatly easing the burden in your Customer Service department:

  • Call customers and read to them their expected delivery date, time window, and delivery address
  • Call customers after deliveries and ask a number of customer survey questions
  • Store results of all calls and customer survey question responses in the dispatchOffice system for later management reporting
The dispatchOffice IVR/Touch-Tone module uses a digital or analog voice board that is appropriate for interface to your existing telephone system.  Depending on the size of your company, the dispatchOffice module can be scaled anywhere from as few as four to as many as 64 calls being handled at any point in time.