Internet Order Entry & Tracking
Give customers the 24/7 Internet Order Entry and Tracking capabilities they demand! With the dispatchOffice™ Internet module, your customers can lookup job status and enter orders on the Internet. Just like FedEx and UPS, you’ll keep customers coming back because they know they can track their important jobs 24 hours a day, seven days a week. A virtual ‘drive-thru window’ for the delivery industry, the Internet Order Entry and Tracking Module helps your business grow.
- Allows your customers to book jobs 24 hours a day, seven days a week from any Internet Browser. Customers access your website (e.g. www.yourcompany.com) which, in turn, accesses your dispatchOffice™ system in real-time. Times of Day and days of week can be restricted if you so desire.
- Allows your customers to review job status (time of completion, rate, POD or any fields that you desire) 24 hours a day, seven days a week from any Internet Browser. Allows you to control WHICH fields EACH customer sees when they review their jobs.
- Allows your customers to view additional job information such as images of signatures (when using our DEO program with signature capture), exception codes, and full chain-of-custody records.
- Allows your customers to place QUOTE REQUESTS on the Internet and (optionally) RELEASE existing QUOTES and turn them into real jobs over the Internet.
- Allows your customers to review their invoices over the Internet
- Provides for automatically emailed DETAILED JOB TRACKING to your customers (e.g. your customer gets an email when the job is booked, picked-up, dropped, etc.). This is known as the Email Tracking feature.
- Allows you to Email Notes on problem jobs to a predefined list of usernames from either the Bookings or Dispatch screens.
- Allows your employees to see real-time administrative reports of your Internet Customer activity (top 10 Internet Order Entry & Review Customers, …) on a 24x7 basis
- Allows your employees to create and/or edit Bill-To’s over the Internet
- Allows your employees to view management reports such as the Driver Compliance Report on-line
- Provides access to a POD Update screen on the Internet – very useful for remote on-site offices and/or agents.
- Gives you the ability to fully customize the system including the final Order Recap – even to the point where it matches your existing Airbill.