Penchant Interactive Voice Response Reaches 6,000 calls per week

The new Penchant-developed outbound delivery pre-call module for dispatchOffice eliminates the cost and time burden associated with manually confirming customer delivery dates and locations.  Giving customers instant access to order information also improves customer service and reduces the burden these calls previously placed on theclient’s contact center.

“Our company is proud to be one of the first to use this new application,” said Jim Zeunik of 3PD, one of North America’s largest providers of last-mile delivery services. “We’re currently using it to make six thousand delivery notification phone calls per week for five different clients – with very positive results.  So far it’s been instrumental in helping us reduce our related staffing costs by nearly 75 percent and improving our customer call success rate from 65 to 90 percent.  It’s also proven to be extremely easy to use and customize, which is especially valuable for a business like ours.  We’re huge believers in the importance of technology as it pertains to last-mile efficiency and competitive advantage; dispatchOffice gives us yet another strong technological ‘plus’ to bring to the table.”  

By using Envox CT ADE, Penchant Software was able to deliver on their commitment to rapidly introduce important, new solutions for supply chain management.  It ensures that Penchant Software remains the best choice for any organization looking to streamline their supply chain.